Name the current status
Distinguish submitted, reversible, KYC hold, risk review, rejected, approved, dispatched and missing. Preserve every status change and message.
This page is a decision worksheet built around a specific search task. It separates observable records, first-party wording and unresolved claims so the conclusion can be checked again after a material change.
Check account prerequisites
Reconcile identity, address, payment ownership, bonus wagering, limits and requested destination against the accepted terms.
Request a specific trace
If marked paid, ask for the bank reference, wallet transaction or TXID and dispatch timestamp. A generic completed screenshot is insufficient.
Escalate one documented case
Provide chronology, amount, method, references, cited rule and requested remedy through verified support, then use the competent complaint route.
Do not cancel repeatedly without understanding the effect
Reversal can reset queue time or return funds to play. Preserve the existing request unless a verified instruction and the user’s own decision justify cancellation.
Questions this page resolves
What if Woo asks for more documents?
Ask which requirement failed and use the authenticated upload channel.
What if a bank cannot see the transfer?
Request the trace and have the receiving institution search that reference.
When is a complaint appropriate?
After a clear missed commitment, unexplained decision or failed trace with records preserved.